Skip to content
English
  • There are no suggestions because the search field is empty.

Why Did My Support Close Automatically

When the school year changes over, any Tier 2 or Tier 3 support that was In Progress is automatically set to a "Year-End Closed" status by the system. This is different from manually archiving a support — the system does this automatically on your behalf. Supports that were already Completed or Archived before rollover remain in their existing status and are not affected.

What You Can Still Access

Closed supports are read-only. You will still have full access to view all data captured during that support, including:

  • The full support plan
  • Pathway chart
  • Progress monitoring data
  • Intervention fidelity records

To access prior-year supports, open the student's dashboard and use the school year selector to switch to the previous school year. All data is retained — nothing is deleted at rollover.

What You Cannot Do with a Closed Support

Once a support is Year-End Closed, you cannot:

  • Reopen or edit the support
  • Add new progress monitoring entries
  • Continue facilitation against that pathway

This applies to both Tier 2 and Tier 3 supports.

Need Help?

If you need any additional account support:

Don't know who your Custom Success Manager is? Reach out to support@characterstrong.com