Getting Started with Tier 3 - District Lead

First 3 Steps - District Leads

School Leads can also support with these steps from the building level!

Step 1: Confirm Your Team’s Individual Accounts

• Objective: Ensure all staff members have created their accounts.
• Actions:
  • Click the "School Management" tab on the left-hand side then click the "Members tab"
  • Using the drop-down menu at the top of the members table, you can navigate to each school and view their members

• • Verify all intended Tier 3 users are present.
    • Be sure to check the invitations tab and resend any pending invitations or approve waiting members.
  • Add any missing users via the Add Members button or see additional ways you can invite here.

Step 2: Assign Tier 3 Team Permissions

• Objective: Assign the appropriate Tier 3 permissions to your staff.
• 🌟Note: All District and School Leads will automatically have Tier 3 permissions.
• Actions:
  • On the Members Page under each School below the School Management tab, identify a staff member needing Tier 3 permissions. Scroll over on the table and toggle on the Tier 3 Permission toggle.
    
• Here is an additional step-by-step if needed!

Step 3: Provide Support and Training for Staff

• Objective: Equip staff with the knowledge to use the platform.
• Actions:
  • Direct Staff to start their journey on the Training and Resource Hub Page.
  • Have staff watch pre-recorded PD on the Overview Page or Sign Up for upcoming PD Sessions that are included in the CST3 Solution
    • Upcoming Events can be found here.

Need Help?

If you need any additional account support:

• Email our Support Team at support@characterstrong.com
• Connect with your Customer Success Manager for personalized guidance